Seven days. A straightforward refund.

The 7-day window

If the software is not right for you, request a refund within 7 calendar days of purchase by contacting hello@fancylittlecompany.com. Include the product, order reference and purchasing email so we can locate the order. Do not include card details or passwords.

For a purchase handled by Lemon Squeezy, an approved refund is processed through the original transaction. We do not require you to accept store credit in place of an eligible refund.

Outside the window

Contact us if the software is faulty, not as described, or another issue remains unresolved. The 7-day voluntary policy does not replace or shorten rights and remedies provided by applicable consumer law.

Lemon Squeezy may issue a refund under its own terms, fraud-prevention or dispute processes. Those rights are independent of our voluntary window.

When money returns

After a refund is processed, your bank or payment provider determines when it appears. Lemon Squeezy advises that this can take up to 10 days. We cannot promise an instant credit to your account.

What happens to your collection

A refund may end the paid entitlement associated with that order. It does not authorise us to delete your locally stored media. Public installers and available software updates are separate from the right to use paid features. Keep backups of your media and catalogue regardless of licence status.